F A Q s
S H I P P I N G
If you placed pre-order items, please allow up to 8 weeks for delivery.
UK Delivery Options
Free UK standard delivery // 3-4 days business days
Europe Delivery Options
International Delivery Options
We sincerely apologies if you have experienced any damaged or incorrect item. Please send us an email at firstname.lastname@example.org with a photo of the defect or wrong item you received, as well as your order number. We will provide further instruction. This is applicable for UK and overseas. Please retain the tracking number in case there is any issue. Upon receipt of your faulty item, we will replace and despatch as soon as possible.
Can i change or cancel my order?
We cannot make any changes once an order is placed, but you can request to cancel your order so you can place a new order with the changes you need. Please send us email to email@example.com right away and be sure to include your order number in your request.
We are unable to process exchanges. We recommend you to place an entirely new order if you want a different item(s) and return the item(s) that you don't want.
R E T U R N
We are committed to 100% customer satisfaction! All orders will be inspected prior to shipping. Our product quality is guaranteed.
Non-qualifying Products for Returns
When will i get my refund?
Once we have received your return, please allow up to 3 business days for us to process it so we can look over the items and issue your money back. We reserve the right to make any necessary adjustments based on the condition of the item(s) being returned.
Can i return a Pre-order item?
Yes you can return within the time frame allowed.
Can i return an items bought with a discount code?
Yes, items bought with a discount code can be returned within our accepted time frame.
J E W E L L E R Y C A R E
We use high quality plating but with continuous wear tarnishing may occur. Each piece of ally jewellery should be handled with care at all times. Plated jewellery can tarnish over time when exposed to water, chemicals and beauty products. The best way to preserve product plating properties is avoiding contact with agents such as perfume, hairspray, makeup, body oil, sun lotion and deodorant. The jewellery should be the last thing to put on and the first thing to take off when dressing. Remove your jewellery before exercise or shower, and remove rings when washing your hands.